Avvisi di viaggio e disservizi
Latest alerts and rebooking policies
Last updated on Monday 14 April 2025, 8:45 (Amsterdam time).
KLM is experiencing an IT issue affecting flight status information. We are working hard to resolve the issue, but it is taking longer than expected. Our sincere apologies for this.
Impact details
- Travel dates affected: 14 February 2025 – 31 March 2026.
- Flights affected: All KLM-operated flights worldwide.
- Issue: Automatic seat changes for a limited number of passengers.
What this means
Some passengers may have received one or more KLM emails about a seat change or downgrade. Unfortunately, it was not possible to reassign the seat that was originally reserved.
What we are doing to help
- If your seat was changed and the originally reserved seat is still available, we will do our best to reseat you there.
- If you want an extra comfortable seat, you can reserve it at the standard fee, depending on availability.
Due to the ongoing security situation, all KLM flights to and from Tel Aviv have been cancelled until Friday 30 May 2025.
KLM will resume flights to Tel Aviv on 31 May 2025.
Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules. We continue to monitor the situation and will inform you here once there’s an update.
Impacted routes
On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.
In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.
Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.
Safety
Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.
To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.
Aeroflot
Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.
Opzioni self-service
Se il suo volo è interessato da un disservizio, la informeremo via e-mail o messaggio di testo e, se necessario, effettueremo automaticamente una riprenotazione. Vuole modificare i dettagli del viaggio o richiedere un rimborso? La invitiamo a consultare le nostre opzioni self-service.
Cambio del volo
In caso di disservizi, può modificare facilmente la data del viaggio, gli orari di partenza o la destinazione.
Cancellazione del volo
Vuole cancellare il viaggio a causa di un imprevisto? Scopra di più sulle opzioni disponibili.
Informazioni di viaggio
Per visualizzare o modificare rapidamente le informazioni di viaggio più recenti, acceda a Il mio viaggio.
Richiesta di indennizzo
Ha subito cancellazioni, ritardi o riprenotazioni? Può avere diritto a un indennizzo.
Richieda un rimborso
Non desidera più prendere il volo? Verifichi se ha diritto a un rimborso per il viaggio non utilizzato.
Denuncia ritardo del bagaglio
Non trova il suo bagaglio all’arrivo? Lo segnali sempre online entro 48 ore dal suo arrivo.
Assistenza e diritti
Disservizi a Schiphol
Ha subito dei disservizi durante il viaggio via Schiphol? Ecco cosa aspettarsi e cosa poter fare.
Disservizi in altri aeroporti
Ha subito dei disservizi viaggiando tramite un aeroporto diverso da Schiphol? Ecco cosa può fare in questo caso.
Consulti i suoi diritti
In caso di cancellazioni, ritardi, downgrading e imbarco negato, questi sono i suoi diritti.
Ha bisogno di aiuto?
Se riscontra problemi con i nostri strumenti self-service, non esiti a contattarci.